Sail safe

For almost 60 years, it’s been our passion to care for our customers by putting safety first and ensuring everyone feels welcome. Today, this is more important than ever, and we are committed to offering you a safe and sustainable journey – with lots of space, fresh air and open seas.

An even safer journey

For everyone’s safety and wellbeing, we’ve introduced new measures to the already ambitious safety standards onboard all our vessels and at our ports and terminals. We’re actively monitoring the development of the COVID-19 situation. By doing so, we can ensure routines are continuously updated and our safety standards exceed current regulations – so you can sail with confidence.

Before Travelling

Preparing

Inform yourself about our safety measures regarding hygiene and social distancing – we are promoting and communicating them through all our communication channels.
Do not travel if you are sick and if you’re feeling unwell.
Follow your national health guidelines and travel restrictions.
Wash your hands frequently and respect social distancing.

At the terminal

Safe check-in

Our terminals feature increased opportunities for hand wash and disinfection and are also more frequently cleaned, especially “Hand Contact Point Hotspots”.
Card payment instead of cash is encouraged wherever possible.
You will find our sales points equipped with Plexi-Glass protection.
Our food service has been adjusted to ensure the maximum level of hygiene.

Embarkation and disembarkation

Secure onboarding and offboarding

When checking in, you will be asked to state your health condition. Passengers with any indication of suspected COVID-19 will be denied boarding.
Social distancing is encouraged by floor markings across our ferries and terminals, and reminders are being announced over the public address system.

Onboard our ferries

Safe social distancing

More space onboard! All ships have reduced their passenger capacity accordingly to allow for social distancing.
Single-use cabins for customers where possible unless travelling together.
Safer guest-crew interaction points onboard with Plexiglass screens for increased safety.
Certain areas such as saunas, kids playrooms, etc., have been closed.

Cleaning and hygiene measures onboard

Increased opportunities for hand wash and disinfection in public areas.
On-board announcements, posters, and digital signage about hygiene guidelines onboard.
Increased frequency of cleaning and disinfection onboard, especially of “Hand Contact Points” such as door handles, access touchpads, telephones.
Our ventilation systems are running on 100% fresh air, no recirculation.

Shops, bars, and restaurants onboard

Our food service has been adjusted to ensure the maximum level of hygiene. The buffet serving is currently stopped and we now only offer plate serving and packaged foods.
Card payment instead of cash is preferred wherever possible.

Face masks usage information

We recommend that all passengers adhere to government advice. According to national health guidelines, this means that in some of our routes and regions our passengers and employees are required to use face masks or other forms of face coverings. This is a safety measure to combat the spread of COVID-19.