During 2020 and the COVID-19 pandemic we’ve introduced additional safety measures to the already ambitious safety standards onboard all our vessels and at our ports, terminals and offices. We’re actively monitoring the development of the COVID-19 situation to ensure routines are continuously updated and our safety standards exceed current regulations. Our customer surveys shows that between 80-90 % of our customers are satisfied or very satisfied with the additional safety measures.
Good health and well-being
As a caring ferry company, we put safety first and value the health and wellbeing of both our guests and employees. A safe and positive work environment, where we care for each other, is not only important for our employees but also key to providing a great customer experience.
Targets
- Reduce the frequency of accidents at the workplace (LTIF).
- Reduce passenger accidents below 3 per 100,000 guests.
Outcome 2020
- The accident frequency (LTIF) decreased to 1.7 (1.9).
- The passenger accident rate ended up at 2.6 per 100,000 guests.
LTIF* development
*Lost Time Injury Frequency measures time away from work due to work-related injury per million hours worked, for sea-going employees.