it's the big little things

For somebody who really cares about something, no aspect or detail about that thing is insignificant. Actually, one could easily argue it’s quite the opposite – that attention to detail is what true care is all about. That’s exactly what we at Stena Line mean when we talk about the Big Little Things: A disproportionate care for the small, seemingly meaningless details in everything we do, all the way from port to port.

A staff that care about the big little things

Good service comes in many forms. A welcoming smile, a warming blanket or even a hug and some words of comfort when you need them the most. If you’ve traveled with us you probably haven’t missed it – how our amazing staff always goes the extra mile to make your trip with us as enjoyable as possible. Here you can get to know some of them and the big little things they bring to work every day.

"It’s the smallest of things that you can do for somebody that could make the biggest impact.”

– Laura, Freight Customer Service Team Leader.

"I like to think of myself as someone that, when you eat my food, you can tell that somebody who cares about what they’re doing is behind it.”

– Gary, Chef.

”What it’s all about, really, is being yourself.”

– Geoff, Customer Service Assistant.

”Something I’ll always remember is ’Do it right or do it twice’. If you don’t get it right the first time you have to go back and do it again.”

– Norris, Onboard Sales & Services Manager.

Ferry on open water with the text more coming soon.