it's the big little things

Norris – Onboard Sales & Services Manager on Stena Superfast VIII

Google ”professionalism” and there’s a fair chance Norris’s face will turn up – or at least it should! In line with his life motto ”Do it right or do it twice”, to Norris, no detail is insignificant when it comes to keeping the ship nice and tidy for the guests.

”Every little detail must be right”, he says.

People that care about the big little things

Good service comes in many forms. A welcoming smile, a warming blanket or even a hug and some words of comfort when you need them the most. If you’ve traveled with us you probably haven’t missed it – how our amazing employees always goes the extra mile to make your trip with us as enjoyable as possible. Here you can get to know some of them and the big little things they bring to work every day.

For somebody who really cares about something, no aspect or detail about that thing is insignificant. Actually, one could easily argue it’s quite the opposite – that attention to detail is what true care is all about. That’s exactly what we at Stena Line mean when we talk about the Big Little Things: A disproportionate care for the small, seemingly meaningless details in everything we do, all the way from port to port.

”You’re always looking to see if there’s something you can do.”

Roz – Customer Service Assistant on Stena Superfast VIII.

”What it’s all about, really, is being yourself.”

– Geoff, Customer Service Assistant.

”It is a very small thing, but it made such a difference to that person"

– Roger, Port Services Operative Team Leader.

”What I do is I look after people. I like the customers to feel at home in the lounge”

– Mary, Customer Service Assistant.

”I just think of things and just do it"

– Shona, Customer Service Assistant.

"It’s the smallest of things that you can do for somebody that could make the biggest impact.”

– Laura, Freight Customer Service Team Leader.

"I like to think of myself as someone that, when you eat my food, you can tell that somebody who cares about what they’re doing is behind it.”

– Gary, Chef.

”The most satisfying times for a captain are when you achieve your targets.”

– John, Senior Master on Stena Adventurer