The Coronavirus (COVID-19) continues to spread in several countries in Europe and the situation has our fullest attention. The safety of our passengers and employees is our top priority. We are monitoring updates and guidance from authorities and health organisations in the countries where we operate with regards to the Coronavirus very closely.
Safety measures onboard
In an extraordinary situation like this, we rely on the manuals and routines we have for this kind of situation. Our crews are trained to deal with many different types of situations, including diseases. The information on our hygienic measures is based on the World Health Organisation guidelines.
We are in touch with local authorities in the countries where we operate and ensure we follow their measures and from the established health organisations. All Stena Line employees onboard are trained on how to deal with suspected cases of illness and our ships are equipped with medical equipment.
We are taking precautionary measures to prevent any spread of the Coronavirus onboard our ships and in our terminals. Find out more about our safety measures onboard here.
We are in touch with local authorities and follow restrictions from them and the established health organisations. However, we also advise you to stay up to date with the latest Government advice:
- Global cases
- Sweden: Folkhälsomyndigheten
- Norway: Norwegian Institute of Public Health
- Latvia: State Emergency Medical Service (SEMS)
- EU: European Centre for Diseases Prevention and Control (ECDC EU)
- Ireland: Health Protection Surveillance Centre (HPSC) Ireland
- UK: Department of Health and Social care & UK Chamber of Shipping
Travelling with Stena Line
- We want to give you flexibility and will do everything we can to assist you with your upcoming travel plans, please check your country website to see what applies for your country. If there are any changes in our route network we will immediately update our country websites with current traffic information to give you the best service possible. Find your country website here or see below.
- If you have booked with us and are uncertain if you want to travel now, until 31st July 2020 (inclusive) we also offer you the option to change your ticket to an open ticket. Your original ticket will be cancelled, but the ticket value will remain unchanged and can be extended to a new departure date in 2020 or 2021. The new trip must be booked no later than 30th November 2020. You can change your current booking online to an open ticket by visiting the “Manage Booking” site of the national country website where you first booked your ticket. All you need is your e-mail address and your booking number.
- We are very grateful to have you as an Extra member and a loyal Stena Line customer. We wanted to show you the same loyalty by extending your points – Instead of expiring at the end of 2020, your points will now be valid until December 31, 2021.
- Extra Gold members – an Extra treat for you! We will extend your Gold membership for an additional 12 months*, as well as extending all your points that were due to expire at the end of 2020 up to December 31, 2021. *Please note that this concerns all members with a Gold status during the year 2020. If you have been downgraded before May, we will automatically upgrade you again from the date you were downgraded. We are grateful for your support and loyalty. We hope to see you on board as soon as the situation allows it.
- For any questions or concerns; please contact customer service via the national country website where you first booked your ticket. Find your country website here or see below.
- For those guests travelling on group and package tours, special conditions apply. Please contact the point of contact where your booking was made.
- For information about the Allianz travel insurance coverage, please directly go to their Coronavirus information site.
Shipping with Stena Line
- Should there be any changes necessary in our routes we will immediately update our Freight website www.stenalinefreight.com with current traffic information to give you the best service possible.
- Please also note that all schedules may be subject to change at short notice.
- Should you have any questions about your shipments with us, please feel free to contact your local sales representative.
- Customers are requested not to send any drivers onboard our vessels if the drivers have visited/been in quarantine areas, hence having a risk of spreading the virus. This also applies to drivers not displaying any symptoms. At any time, we will reserve our right to refuse travel.
- Drivers will be accommodated in single cabins as far as circumstances may permit but cannot be guaranteed. Local variations may apply on certain routes.
- The local authorities’ regulations regarding gathering in larger groups do not currently apply to our ferries.
- Please note that rules and conditions in relation to travelling onboard our vessels may be subject to change at short notice.
Latest company updates
(Published 11 June – Updated 22 June)
In accordance with UK & French Government instructions it will be mandatory to wear face coverings whilst in English and French territorial waters. Whilst it isn’t mandatory on all routes or during all of your crossing, Stena Line therefore strongly recommends customers to wear a face-mask or other form of face covering in situations where it is difficult to practice social distancing in ports and onboard ships.
Find more information here.
(Published 13 March – Updated 19 March)
Due to the coronavirus (COVID-19) and travel restrictions imposed by several countries, Stena Line has, like many other companies within the travel industry, seen a drastic decline in travel bookings. The effect has been the worst in Scandinavia and on Saturday, 14 March, Stena Line stopped operating the Oslo – Frederikshavn route until further notice. Today, Thursday 19 March the decision was made to permanently close the route after more than 40 years in operation.
The decision means Stena Line will close their office in Oslo which will affect 30 shore-based employees. The vessel Stena Saga is currently in lay-up in its port of registry, Gothenburg.
(Published 16 March – Updated 30 April)