Caring for customers
Our customers come first. Every time we meet a customer, we have a unique chance to create a great experience. Show genuine interest in their needs. It’s the big little things that make all the difference.
The crew code
Here at Stena Line, we are all part of the same crew. We might not work on the same ship or even at sea, but we are all still family (being a Swedish, family-owned company after all). The love for the ocean connects us and like every crew, we have a set of rules to make sure that we stay on course – the Crew Code.
We are Stena Line
The Crew Code connects all of us to our culture, our values, our behaviours and everything else in between. It will help you navigate across the open seas in conditions that constantly shift and help lead you towards our common vision - Connecting Europe for a Sustainable future.
4,300
Employees on land and at sea
9
Countries to work from
270+
Different professions
3
Development and grow programmes
Care - our core value
Caring for resources
Sustainable growth has always been our way forward. When we focus on what is important and deliver what has been promised, we contribute to a responsible use of resources. By constantly learn and improve we contribute to a sustainable development.
Caring for each other
We are a big Stena Line family and we take care of each other. We all play an important part on our journey and our success depends on our ability to work together as a team. When we collaborate, share knowledge and support our colleagues, we achieve our goals.
Where we come from
Our identity is shaped by our Swedish roots and the fact we are a family owned company. Our founder, Sten Allan Olsson, grew up in a fishing community on a small island in Gothenburg’s archipelago in the 1920’s. On the Island of Donsö the people were grateful for whatever the sea could provide, and our founder learned at a young age that caring for each other, hard work and always delivering on a promise were fundamental values both in life and business.
Today, the value care – caring for customers, caring for resources and caring for each other –still shape our company culture and helps us to focus on what is important.
Where we are heading
Our vision “Connecting Europe for a sustainable future” is the prime goal of our journey. The way we see it, it’s all connected. By bringing people and goods together, we enable businesses and societies to grow. This in turn makes it possible for us to develop as an even safer and more reliable company that reduces its environmental footprint, step by step.
How we will get there
There is great potential in all of us. At Stena Line entrepreneurship meets a warm heart, and we believe in each and everyone in our crew. We are convinced that people want to contribute, take responsibility and create something of value in their work. With a clear delegated business responsibility, we trust each crew member with the task. We are on this journey together. Our success depends on how we collaborate, help each other and put the team and our business purpose above ourselves.
We embrace equality, inclusion and diversity. Everyone is a valued member of our family no matter who you love, what you believe in or the colour of your skin. The journey starts with us.
The Stena Line way
So, how do we do things the Stena Line way? We rely on three behaviours; welcoming, caring and reliable. Living by these behaviours in everything we do, we ensure that we always work towards our vision and make our values and culture come alive. Regardless of your role, this guides you in your everyday work and the challenges you face.
Welcoming
We always have an open and positive attitude. Because we’re warm and friendly, we’re easy to approach and we make sure everyone feels that they belong. We gladly share our knowledge and welcome new challenges.
Caring
We are always here to help in a friendly and professional way. Because we take the time to listen and understand, we build long-lasting relationships. We are team players that collaborate easily and pay attention to detail. For us, the Big Little Things make all the difference.
Reliable
We always deliver on our promise. Because we are knowledgeable and take responsibility, we create result and are easy to trust. We put safety first, and are well-prepared for any situation. We are responsible with both ours and others’ time, money and resources.
What you will experience
At Stena Line no day is ever the same. Like the sky above the horizon, conditions constantly change. Every challenge is an opportunity for us to learn and grow. Whatever the weather, we work hard to serve our customers and always put safety first. Together, we make this journey possible. Just like a family, we face the ups and downs side by side. We asked our people what they appreciate with us as an employer. No matter where you work, this is what you will experience. The journey starts with us!
A safe workplace
We are a company with a long-term perspective and a good reputation. We promote safety and a good work-life balance.
Team work and a friendly atmosphere
We believe in collaboration in a straightforward and welcoming atmosphere. In fact, we are more like family and friends.
Challenges that make us grow
We are problem-solvers and enjoy challenges. Together we constantly learn and develop.
Sustainable shipping
Our ambition is to be the leader in sustainable shipping, from both an environmental, social and economical perspective. We put safety first, embrace equality and always seek to reduce our environmental footprint.
Our leaders
Our leaders at Stena Line have the responsibility to influence and lead their crew towards our vision. Each and every one of us has equal responsibility to deliver in line with the business strategy. Every crew member plays a vital part in our success and a sustainable future. Our leader unites in the same behaviours we always encourage at Stena Line; welcoming, caring and reliable.
A welcoming leader...
- Includes everyone and their door is always open
- Listens actively and asks for as well gives feedback
- Encourage diversity of opinion and embraces challenges
A caring leader...
- Puts time and effort into knowing their team and understand what motivates them
- Trusts each crew member with their tasks and help them grow
- Celebrates the big little things
A reliable leader...
- Knows our customers and understand the business
- Communicates, not inform, always addressing the “why” something is happening
- Can be trusted to make decisions, take action and deliver result